FAQs

Below are some common concerns of our clients before purchasing, if you have other questions, please just send it to info@green-wave.ca

WHY CAN'T I SEE THE PRICES?

In order to reveal our wholesale prices first you need to sign up for our site here and then wait for our email. Once approved you get access to our wholesale pricing.

WHAT ARE SHIPPING TIMES AND COSTS?

We do our best to ship all orders next business day. We mostly use couriers (UPS, FedEx, DHL, Canpar) Times range between 1 to 5 days depending where it's shipped.
Cost per each shipment is flat $25 CAD in Canada and USA. All shipments of $750 CAD or more are shipped free.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.